CAN I return my goods?
Items can be returned if they have not been fitted to a vehicle. If they have been fitted to a vehicle, we cannot accept any returns. If the issue is warranty related, please contact us first.
WHEN do items need to be returned by?
Items can be returned within 30 days of purchase.
WHERE do items need to be returned to?
Items need to be returned to our location or a nominated supplier at our discretion. Contact us prior to returning product.
HOW do customers return items?
Please contact us prior to returning the item. We can discuss what the issue is and attempt to rectify it prior to a return if possible.
SHIPPING for returns? The customer is responsible for all return shipping. Original shipping costs at the time of the sale are an unrecoverable expense, therefore are non-refundable.
CREDIT for returns?
Customers can choose between a refund, store credit or replacement item. Depending on the circumstances, we will offer all options and the customer can decide what suits their requirements. We reserve the right to deduct a 10% restocking fee if the returned goods are not fit for resale as new parts.
Returned items preferably should be in original packaging, however we understand that some items it may not be possible, therefore please discuss this at the time of the return.
Where can I get my goods shipped to?
You can arrange to get your goods shipped to any residential or business address. We prefer that you get your goods sent to a business address where there is someone in attendance at all times during business hours. PLEASE NOTE WE AUTHORISE ALL SHIPMENTS TO BE LEFT WITHOUT SIGNATURE ON DELIVERY when sent to residential addresses. We are not responsible for the goods once the courier has picked up from our location. If you do not want this to occur, please contact us prior to purchase.
What happens if I am not home at the time of delivery? PLEASE NOTE WE AUTHORISE ALL SHIPMENTS TO BE LEFT WITHOUT SIGNATURE ON DELIVERY when sent to residential addresses. We are not responsible for the goods once the courier has picked up from our location. If you do not want this to occur, please contact us prior to purchase. If the courier deems it unsafe to leave the goods at the supplied location, they will contact you to arrange an alternative delivery solution. It is your responsibility to provide a safe and secure delivery address.
If your goods are delivered under an Authority To Leave (ATL) and it's confirmed delivered by the courier agency, but you contact us to say the item is not received, we will contact the freight company to confirm delivery. If delivery is confirmed and the goods are not found, we require two documents to fulfill our insurance company obligations when dealing with stolen goods. You will be required to supply a Statutory Declaration stating that you, anyone at your address, a friend, colleague, acquaintance or anyone you know is not in possession of the stolen property. You will also be required to provide a Police Report for the stolen goods. Once these two original documents are sent to us we can process the claim and arrange to send out another product once approved by our insurance company. This process can take up to a month to sort out. It is in your best interests to supply us with a business address for shipping or a secure residential address.